Terms of Use

Sirenic Facilities Management Ltd

1. General Conditions of Use

Relief Medix operates as the marketplace for Sirenic Facilities Management Ltd. These terms and conditions govern the relationship between Sirenic Facilities Management Ltd and its customers. Additionally, services and products provided by Sirenic Facilities Management Ltd are subject to the terms outlined by the respective service providers. Sirenic Facilities Management Ltd reserves the right to amend these terms and conditions without prior notice. Orders are subject to the terms in effect at the time of placement, which are available on the Norelie.co website.

Sirenic Facilities Management Ltd is not liable for damages caused by force majeure, defined as unforeseeable circumstances or events beyond Sirenic Facilities Management Ltd's control. In such cases, customers will be notified promptly.

2. Customer and Data Protection

Customer Eligibility:
Relief Medix welcomes private individuals and business customers. All transactions comply with applicable U.S and UK consumer laws. For business agreements, these terms take precedence over any conflicting provisions.

Customer Information:
When placing an order, customers must provide full and accurate contact information, including:

  • For individual customers: Full name, address, phone number, and email.
  • For business customers: Contact name, phone number, email, company ID, and mailing/billing address.

Data Privacy:
Customer information is stored securely in Relief Medix's database and used to maintain relationships. Sirenic Facilities Management Ltd may process and use this data for legitimate purposes, such as direct marketing, in compliance with applicable data protection laws.

A detailed privacy statement, compliant with RODO, is available on Relief Medix. Customers can review, object to the use of, or update their personal information by contacting customer support at contact@reliefmedix.com.

Cookies Usage:
Relief Medix uses cookies to improve website functionality and enhance user experience. Customers can manage cookie settings through their browser preferences. Certain site features may require cookies to function properly.

SMS Marketing Consent:
By opting into SMS marketing, customers consent to receiving periodic notifications, including order updates, promotional offers, and transactional messages. Reply "STOP" to opt out or contact contact@reliefmedix.com for assistance. Messaging rates may apply as per the customer’s service provider.

3. Pricing

Product Prices:
All prices include VAT but exclude shipping fees unless stated otherwise. Pricing errors in the system will be corrected, and items will not be sold at an evidently incorrect price.

Price Adjustments:
Prices are reviewed at the time of order processing. If prices decrease, adjustments will be made for open orders. For price increases, customers will be charged the original price quoted at the time of purchase.

4. Delivery

Shipping Policies:
Relief Medix offers various delivery methods. Orders are processed within 48 hours of completion, provided all products are in stock and payment is verified.

Partial Deliveries:
For logistical reasons, orders may be shipped in multiple packages. Customers can opt for priority shipping, where the order will be shipped once all items are available.

Order Cancellations:
Uncollected orders will incur full shipping charges. Products are reserved for a maximum of seven days unless agreed otherwise.

5. Warranty

The warranty period and terms are outlined by the product manufacturer. Warranty coverage typically includes manufacturing and material defects. Customers should review product-specific warranty details provided in manuals or on the manufacturer's website.

Warranty Claims:
For assistance, customers may contact the manufacturer directly or email contact@reliefmedix.com for guidance. Sirenic Facilities Management Ltd will address product defects when the warranty has expired or is unavailable.

6. Complaints

Submitting Complaints:
All complaints must be submitted in writing via email to contact@reliefmedix.com Customers are required to provide proof of purchase, such as a receipt or order confirmation, when submitting a complaint or returning items.

7. Payment

All payments made on Relief Medix are one-time payments.

For additional information, please visit: https://reliefmedix.com/pages/billing-terms

Thank you for choosing Relief Medix. We value your trust and look forward to serving you.

Email: contact@reliefmedix.com
Phone: +44 7311 744321

Address

5 Pickering Street, Manchester, M15 5LQ, United Kingdom