Return Policy
At ReliefMedix, we are dedicated to providing products that temporarily relieve pain and improve your quality of life. To ensure your satisfaction, we offer a 90-day no-questions-asked money-back guarantee from the date of order receipt.
Contact Us
Our Customer Support (CS) team is available to assist you and will respond within 24 hours.
Email: contact@reliefmedix.com
Phone: +44 7311 744321
To expedite the process, please include the following information in your email or call:
- Order number
- Details of your concern
- Email address used for purchase
- Full name
Note: Be cautious of companies falsely representing ReliefMedix. If we cannot locate your order ID, it is likely from a fraudulent source.
Order Cancellations
Orders can be canceled within 24 hours of placement. However, once the order confirmation email has been sent, amendments or cancellations are no longer possible, even within the 24-hour window.
Eligibility for Returns
You are eligible to return products within 90 days under our money-back guarantee.
Steps for Return:
- Contact our support team via contact@reliefmedix.com or +44 7311 744321.
- Follow the instructions provided by our support team.
- Upon approval, you will receive a confirmation email with shipping guidelines.
Non-Refundable Items
- Items purchased through promotions or discounts
- Free products
Note: Opened and unopened products are both eligible for return under the 90-day money-back guarantee. If you find the products ineffective, we will promptly refund the full amount paid.
Damaged Items
If you receive a damaged product, contact us within 7 days of delivery. Provide:
- A brief description
- Photos or a video of the damaged product
Email Format:
Subject: Damaged or Defective Product
- Order No.:
- Full Name:
- Description and photo/video of the defect
- Contact Email Address
We will issue a replacement promptly.
Lost or Stolen Orders
For lost or stolen items, please contact your local carrier or post office for assistance. While we cannot guarantee a full refund or replacement, we will work with you to resolve the issue.
International Shipping
You may place orders for shipping outside the countries ReliefMedix currently supports. However, we cannot guarantee delivery or exemption from customs fees.
Returning Products
Refer to the return instructions provided in the confirmation email after your request is approved.
Customer Responsibilities:
- Return shipping costs for returns or exchanges
- Ensuring successful delivery of returned items to our warehouse
For damaged or faulty items:
- We will cover shipping costs for replacements.
- If a refund is preferred over a replacement, the customer is responsible for return shipping costs.
Refund Options
We offer the following refund methods:
- Refund to the original payment method
- Refund as store credit (if applicable)
Refund Processing Timeline
Once the returned product is inspected, you will receive an email confirming the approval or rejection of your refund. Items must be in good condition with all manuals and accessories included.
Late or Missing Refunds:
If you have not received your refund:
- Check your bank account again.
- Contact your credit card company; processing may take time.
- Consult your bank regarding any pending transactions.
If the issue persists, contact us for assistance.
Policy Updates
We reserve the right to modify this return policy at any time.
Thank you for choosing ReliefMedix. We appreciate your trust and look forward to helping you achieve a better quality of life.
Email: contact@reliefmedix.com
Phone: +44 7311 744321
5 Pickering Street, Manchester, M15 5LQ, United Kingdom