Privacy Policy

General Information

For inquiries regarding data protection and the processing of personal data, please contact us at contact@reliefmedix.com

At Relief Medix, we are committed to safeguarding your privacy and providing you with control over how your data is processed. This Privacy Policy outlines how we collect, use, store, and share your personal information. By using our services, you agree to the terms outlined in this policy.

Data Collection

We collect the following types of information:

1. Information You Provide

  • Personal Identification: Full name, personal identification number (for credit agreements), and passport details (if required for customs or tax-exempt purchases).
  • Contact Information: Address, email, and phone number.
  • Payment Information: Billing details, credit agreements, and other relevant payment information.
  • Location Data: Provided with your consent for delivery time estimations.
  • Login Credentials: Email addresses and certificates used for third-party logins via Google, Facebook, or Microsoft.

2. Information Observed and Analyzed

  • Purchase History: Products ordered and associated details.
  • Delivery Information: Delivery methods and addresses.
  • User Reviews: Feedback and ratings provided on products.
  • Browsing Behavior: Usage patterns, terminal identification, and browsing data.
  • Marketing Data: Information used to create targeted recommendations and advertisements.

Data Usage

Your personal information is used for the following purposes:

  • Service Delivery: To ensure seamless and secure transactions.
  • Customer Support: To enhance the quality and efficiency of our customer service.
  • Personalization: To provide tailored recommendations and marketing content.
  • Business Development: To improve our services and operations.
  • Legal Compliance: To meet legal obligations and prevent misuse of services.

Data is processed based on contractual agreements, customer consent, website usage, or legal obligations.

Data Storage and Security

We implement strict measures to protect your data against unauthorized access, accidental loss, and unlawful processing. All personal data is stored in secure data centers located in the United States, managed by a leading service provider with high-security standards. Measures include:

  • Data pseudonymization, anonymization, and encryption.
  • Compliance with the EU General Data Protection Regulation (GDPR).
  • Controlled access to personal data by authorized personnel only.

Data Sharing

We may share your personal data with trusted third parties under the following circumstances:

  • Delivery Services: To fulfill shipping and delivery requirements.
  • Payment Processing: To facilitate payment methods, including credit or installment plans.
  • Marketing and Analytics: To enhance customer experiences with personalized content.
  • Regulatory Compliance: To comply with legal requests or obligations.

All third-party partners adhere to data protection regulations, including GDPR.

Data Retention

Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or to meet legal obligations. Upon customer request, data can be deleted or anonymized. Certain data, such as those required under accounting laws or consumer obligations, may be retained for longer periods.

Your Rights

As a customer, you have the following rights:

  • Access Your Data: Request a copy of your personal data.
  • Rectify or Delete Data: Request corrections or deletion of inaccurate information.
  • Restrict Processing: Under certain conditions, limit how your data is used.
  • Withdraw Consent: Revoke consent for data processing (does not affect prior processing).
  • File Complaints: Lodge a complaint with the data protection authority if you suspect unlawful data handling.

To exercise your rights, contact us at contact@reliefmedix.com Please provide sufficient information to verify your identity and specify your request.

Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Functionality: For customer identification, shopping cart management, and delivery estimates.
  • Personalization: To provide tailored recommendations.
  • Analytics and Marketing: To analyze trends and deliver targeted advertisements.

Our cookies comply with GDPR, and users can manage preferences through browser settings or account privacy controls.

SMS Marketing

We collect data for SMS notifications, marketing offers, and transactional messages, such as order updates and review requests. Information about shopping cart activity is used to determine when reminder messages are sent.

Policy Updates

This Privacy Policy may be updated to reflect service changes or regulatory requirements. Substantial changes will be communicated to registered users.

Contact Us

For any questions or concerns regarding this Privacy Policy or your data, please contact us at contact@reliefmedix.com

Phone: +44 7311 744321

Address

5 Pickering Street, Manchester, M15 5LQ, United Kingdom